Return Policy

Return and exchanges

Thanks for shopping at The Rug Pick

If you are not entirely happy with your purchase , we are here to help you.

Costumers have 30 days from the day they receive their rugs to decide whether or not the rugs work for their designated room(s). If they wish to return or exchange their rugs, they can do by contacting us . We’ll email them the instructions for their return. Costumers are responsible for all shipping. However, we will be happy to help you with rates and other necessary details.

Items purchased from us will be eligible for a full refund minus a processing fee. The processing fee is $25 per rug. Also, the item(s) MUST be returned in new conditions in original package with no signs of usage, damage, or pet hairs. All returns are subject to inspection and return approval by Rug Pick.